Terms of Service

Our services

MAINTD provides residential and commercial cleaning services, including house cleaning, deep cleaning, move-in/move-out cleaning, Airbnb turnover, post-construction cleaning, and related add-ons as described on our website or in a written quote.

Scope, pricing, and availability depend on the information you provide, property condition, and crew capacity. We may decline or reschedule jobs that are unsafe, outside our service area, or misrepresented in the booking.

Eligibility and accounts

• You must be at least 18 years old and authorized to book services for the property address provided.
• You agree that information you submit (contact details, address, access instructions, and scope) is accurate and complete.
• You are responsible for activity conducted using your contact information or payment method unless you notify us promptly of unauthorized use.

Booking and scheduling

• Online booking displays estimated pricing based on your selections. Final scope may be confirmed before or at the visit.
• Arrival windows (for example, 8–11 AM) are estimates unless an exact time is confirmed in writing.
• You must provide safe access to the property at the scheduled time, including working entry methods and any codes or instructions submitted in advance.
• Same-day and rush requests are not guaranteed until we confirm availability by phone, text, or email.
• We may reschedule due to weather, crew availability, safety concerns, or events outside our reasonable control.

Pricing and payment

• Prices shown online or in quotes are in U.S. dollars unless stated otherwise.
• Payment is due as indicated at checkout or in your invoice. We use third-party payment processors (including Stripe) to handle card payments securely.
• You authorize us to charge the payment method provided for the booked services, approved add-ons, and applicable fees disclosed at checkout.
• If property conditions differ materially from what was described (for example, extreme clutter, biohazards, or additional rooms), we may adjust scope and price with your approval before continuing.
• Failed payments may result in cancellation or suspension of scheduled visits.

Cancellations, rescheduling, and no-shows

• Please contact us as soon as possible to cancel or reschedule. Policies may vary by service type and how close the visit is to the scheduled time.
• Late cancellations or no-shows may incur a fee up to the full value of the scheduled service, especially for reserved crew time and travel.
• If we cannot access the property at the scheduled time because gates, codes, or contacts were unavailable, the visit may be treated as a no-show or billable trip charge.
• Refunds, when applicable, are issued to the original payment method unless we agree otherwise in writing.

Your property and responsibilities

• Customers are responsible for securing jewelry, cash, collectibles, firearms, sensitive documents, and other high-value or irreplaceable items prior to service.
• Inform us of pets, alarms, parking restrictions, HOA rules, and hazards (including mold, pests, needles, or bodily fluids) before the visit.
• Utilities such as running water and electricity should be available for standard cleaning unless otherwise agreed.
• You represent that you have the right to authorize cleaning at the address provided.

Service limitations

• We do not perform hazardous remediation, structural repairs, pest control, or work requiring licensed trades unless explicitly included in a custom quote.
• Results depend on surface condition, age of materials, and prior maintenance. Some stains, buildup, or damage may not be fully removable in a single visit.
• We are not responsible for pre-existing damage, normal wear, or issues concealed until cleaning begins.
• MAINTD is not responsible for damage resulting from unstable, improperly installed, loose, or fragile items, including artwork, decorations, blinds, fixtures, and furniture that may not withstand normal cleaning activities.

Satisfaction and re-cleans

If you are not satisfied with an area we cleaned, notify us within 24 hours of service completion with specific details. Where appropriate, we may offer a re-clean of the affected areas or another reasonable remedy.

Any claims regarding damage, missing items, or service concerns must be reported within 24 hours of service completion. Failure to report within this period may limit our ability to investigate and resolve the issue.

Photos and documentation

To maintain quality standards and document service conditions, MAINTD and its cleaning professionals may take photographs before, during, or after service. Photos are used solely for quality assurance, training, documentation, and dispute resolution purposes and will not be shared publicly without customer consent.

Unsafe conditions

MAINTD reserves the right to refuse, suspend, or terminate service if conditions are deemed unsafe, unsanitary, or hazardous, including but not limited to excessive clutter, pest infestations, biohazards, bodily fluids, mold, illegal substances, aggressive animals, or threats to personnel safety.

Cleaning professionals

Services may be performed by employees or independent cleaning professionals coordinated by MAINTD. All are expected to follow our service standards, but they are not your employees or agents for purposes unrelated to performing the booked work.

Acceptable use of the website

• Do not misuse the site, attempt unauthorized access, scrape content at scale, or interfere with booking systems.
• Do not submit false bookings, fraudulent chargebacks, or harassing communications.
• Content on the website (text, images, logos, and design) is owned by MAINTD or licensors and may not be copied without permission.

Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE FULLEST EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED WEBSITE ACCESS OR THAT EVERY STAIN OR CONDITION CAN BE REMOVED.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAINTD AND ITS OWNERS, EMPLOYEES, AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING FROM YOUR USE OF THE SITE OR SERVICES.

MAINTD is not responsible for loss or damage to cash, jewelry, collectibles, or other valuables left unsecured at the property.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF A SPECIFIC SERVICE VISIT WILL NOT EXCEED THE AMOUNT YOU PAID TO MAINTD FOR THAT VISIT, EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY APPLICABLE LAW (INCLUDING CERTAIN PERSONAL INJURY CLAIMS CAUSED BY GROSS NEGLIGENCE OR WILLFUL MISCONDUCT).

Indemnification

You agree to indemnify and hold harmless MAINTD from claims, damages, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, inaccurate information you provided, unauthorized access instructions, or disputes related to the property that are not caused by our negligence.

Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules.

Any dispute arising from these Terms or services performed in New Jersey shall be brought in state or federal courts located in New Jersey, and you consent to personal jurisdiction there, unless applicable law requires otherwise.

Before filing a claim, you agree to contact us at the email below so we can attempt to resolve the issue informally.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date indicates the current version. Continued use of the website or booking after changes constitutes acceptance of the revised Terms.

Contact

Questions about these Terms:

MAINTD

Email: hello@maintd.com

Website: https://www.maintd.com

Service area: New Jersey (NJ)